What it is
A peace-of-mind assistant for non-emergency doubts: using the app, talking with an aging parent, reading a signal without anxiety. Not tech support, not a medical helpline.
Q3 2026
Albert Concierge
Coming Q3 2026 · after 500 paying families
Hours and languages
Monday–Friday 9:00–19:00 CET. Dedicated in-app chat (not WhatsApp, not email). Italian, German, French, English, Spanish.
SLA
First reply within 30 minutes during service hours. Off-hours: by 9:00 the next business day.
What it does not do
No medical advice, medication, or diagnosis. If someone writes about a medical emergency, the reply is always: call 112 or 144.
Included in plans
Albert Concierge will be included with Founding and Standard when the service goes live.
For medical emergencies always call 112 (EU) or 144 (Switzerland). Albert Concierge does not replace emergency services.