Question 1

Is Albert Life a medical device?

Accepted Answer

No. It is a family wellbeing app. It does not diagnose, monitor clinical parameters, or replace medical care. For emergencies always call 112.

Question 2

Does my loved one need a smartphone?

Accepted Answer

Yes, Android 8+ or iPhone iOS 14+. The interface is designed to stay simple.

Question 3

How many family members can I connect?

Accepted Answer

Up to 10 family members at once, on every plan.

Question 4

Is my data safe?

Accepted Answer

Yes. Encrypted, servers in Europe (Frankfurt), GDPR and Swiss LPD compliant. Your loved one always controls what is shared.

Question 5

What is Quiet Mode?

Accepted Answer

The older person’s right to digital silence. One tap reduces non-urgent noise. Emergency alerts (Class A) always remain active.

Question 6

Can I cancel anytime?

Accepted Answer

Yes, with no penalties. Data is deleted within 30 days.

Question 7

Does it work in Switzerland?

Accepted Answer

Yes. Available in Italian, German, French, English and Spanish, compliant with Swiss nFADP/LPD.

Question 8

What is Albert Concierge?

Accepted Answer

A human peace-of-mind assistant (not an emergency center), coming Q3 2026. In-app chat Mon–Fri 9–19 in five languages. For medical emergencies: call 112 / 144.

Question 9

What is the Founding plan?

Accepted Answer

Limited to the first 100 users: €9.99/month instead of €14.99, price locked forever.

Question 10

Will my loved one feel watched?

Accepted Answer

No. They always see who is observing, can silence everything, and remove any family member. Full transparency.

Frequently asked questions

Frequently asked questions